Insurance and claims

General documentation tips. Cover depends on your policy wording: sudden escape of water or flooding is treated differently from gradual damp or long-term seepage.

Document

• Photos and short video of water, damp patches, cracks and stains before anything is moved.
• Note dates, rainfall or snowmelt, and how high the water reached.
• Keep receipts for pumps, dehumidifiers and anything you replace.

Claim

Notify your insurer as your policy requires. Flood cover may be available through Flood Re-backed policies for eligible homes.

they do not replace your claim or give legal advice.

Not legal or insurance advice.